1. We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.
2. This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
3. Our website incorporates privacy controls which affect how we will process your personal data.  By using the privacy controls, you can specify whether you would like to receive direct marketing communication and limit the collection, sharing and publication of your personal data.  You can access the privacy controls via your user account control panel or by emailing dataprotection@shellen.co.uk.
4. We use cookies on our website(s).  Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
5. In this policy, “we”, “us”, and “our” refer to Shellen Security Limited.  For more information about us, see Section 14.

1. This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

1. In this Section 3, we have set out the general categories of personal data we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
2. We may process data enabling us to get in touch with you (“contact data“).  The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers.  The source of the contact data is one of the following:

• • Yourself.  If you log in to our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
  • Your employer
  • The person or organisation responsible for managing your property.  This could be your Landlord, Local Authority or Housing Association

2. We may process your website user data (“account data“).  The account data may include your account identifier, name, email address, business name, account creation and modification dates, website setting and marketing preferences.  The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website.  If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.
3. We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“).  The communication data may include the communication content and metadata associated with the communication.  Our website will generate the metadata associated with communications made using the website contact forms.  If you send us an email, metadata will be generated by our email systems.
4. We may process data about your use of our website and services (“usage data“).  The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.  The source of the usage data is our analytics tracking system – Google Analytics.

1. In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.
2. Operations – We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control.  The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3. Publications – We may process your account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions.  The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
4. Relationships and communications – We may process contact, account, transaction and/or communication data for the purposes of managing our relationships, communicating with you (excluding communication for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling.  The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
5. Direct Marketing – We may process contact, account and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing related purposes.  The legal basis for this processing is consent and our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.
6. Research and Analysis – We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business.  The legal basis for this processing is consent and our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
7. Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally.  The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
8. Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity.  The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
9. Insurance and risk management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice.  The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
10. Legal Claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.  The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
11. Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another person.

1. We may disclose your personal data to insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and obtaining professional advice.
2. If you complete a contact form on our website, your personal data will be held securely in our website’s database which is stored on the servers of our hosting services provider TCS Computer Services Limited.
3. We may disclose personal data to our suppliers or subcontractors insofar as reasonably necessary for providing support and services which you have signed up to.
4. In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.  We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

1. In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom.
2. The hosting facilities for our website are hosted in the United Kingdom.
3. We do not transfer data to organisations based outside of the United Kingdom.
4. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world.  We cannot prevent the use (or misuse) of such personal data by others.

1. This Section 7 sets out our data retention policies and procedures, which are designed to help ensure we comply with our legal obligations in relation to the retention and deletion of personal data.
2. Personal data that we process for any purpose or purposes shall not be kept for longer than necessary for that purpose or purposes.
3. We will retain your data as follows:
   • contact data will be retained for a minimum period of six months following the date of the most recent contact between you and us, and for a maximum period of two years following that date;
   • account data will be retained for a minimum period of twelve months following the date of closure of the relevant account, and for a maximum period of three years following that date;
   • transaction data will be retained for a minimum period of seven years following the date of the transaction, and for a maximum period of ten years following that date; and
   • communication data will be retained for a minimum period of 3 years following the date of the communication in question, and for a maximum period of seven years following that date.
4. Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

1. In this Section 8, we have listed the rights that you have under the Data Protection Act 2018.
2. Your principal rights under the Data Protection Act 2018 are:
   1. the right to access – you can ask for copies of your personal data;
   2. the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
   3. the right to erasure – you can ask us to erase your personal data
   4. the right to restrict processing – you can ask us to restrict the processing of your personal data;
   5. the right to object to processing – you can object to the processing of personal data
   6. the right to data portability – you can ask that we transfer your personal data to another organisation, or to you;
   7. the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
   8. the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
3. These rights are subject to certain limitations and exceptions.  You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights.
4. You may exercise any of your rights in relation to your personal data using one of the methods set out in section 15 below.

1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.  The identifier is then sent back to the server each time the browser requests a page from the server.
2. Cookies may either be “persistent” or “session” cookies.  A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date.  A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3. Cookies may not contain any information which personally identifies a user, but personal data we store may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

1. authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged in to our website.  Cookies used for this purpose are: wordpress_logged_in_[sid] and whmcs[sid]
2. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.  Cookies used for this purpose are: cookielawinfo-checkbox-necessary

1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
2. We use Google Analytics.  Google Analytics gathers information about the use of our website by means of cookies.  The information gathered is used to create reports about the use of our website.  You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners and you can review Google’s privacy policy at https://policies.google.com/privacy.  The relevant cookies are:
   1. SIDCC is used by Google to store encrypted information about how you use our website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s adverts or search results and your visits to an advertisers website.
   2. __Secure-3PAPISID is used by Google for targeting purposes to build a profile of the website visitor’s interests in order to show relevant and personalised Google advertising.
   3. __Secure-APISID is used by Google for targeting purposes to build a profile of the website visitor’s interests in order to show relevant and personalised Google advertising.
   4. __Secure-SSID is used by Google to store encrypted information about how you use our website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s adverts or search results and your visits to an advertisers website.
   5. SSID is used by Google to store encrypted information about how you use our website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s adverts or search results and your visits to an advertisers website.
   6. HSID is used by Google to store encrypted information about how you use our website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s adverts or search results and your visits to an advertisers website.
   7. __Secure-HSID is used by Google to store encrypted information about how you use our website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s adverts or search results and your visits to an advertisers website.
   8. __Secure-3PSID is used by Google for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
   9. SID is used by Google for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content.
   10. APISID is used by Google for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.
   11. SAPISID is used by Google for for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.

1. Most browsers allow you to refuse to accept cookies and to delete cookies.  The methods for doing so vary from browser to browser, and from version to version.  You can however obtain up to date information about blocking and deleting cookies via the links below
   1. Chrome: https://support.google.com/chrome/answer/95647;
   2. Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences;
   3. Opera: https://help.opera.com/en/latest/security-and-privacy;
   4. Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac;
   5. Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy.
2. Blocking all cookies will have a negative impact upon the usability of many websites.
3. If you block cookies, you will not be able to use all the features on our website.

1. We may update this policy from time to time by publishing a new version on our website.
2. You should check this page occasionally to ensure you are happy with any changes to this policy.  The date this policy was last updated can be found in section 16. Release information.
3. We may notify you of significant changes to this policy by email

1. This website is owned and operated by Shellen Security Limited
2. Shellen Security is a division of Shellen Construction Limited who is registered in England under company registration number 03168886.  Their registered office is at:
   College House, 17 King Edwards Road, Ruislip, Middlesex, HA4 7AE.
3. Our principal place of business is
   Unit 6, Belvedere Industrial Estate, Belvedere, Kent, DA17 6BS
4. You can contact us
   • by post to
     Unit 6
     Belvedere Industrial Estate
     Belvedere
     Kent
     DA17 6BS
   • by phoning us on 020 3404 2321
   • by sending an email to info@shellen.co.uk
   • by using the contact form on our Website

1. If you have a query or concern about how Shellen Security Limited have handled your data, please contact our Data Protection team at dataprotection@shellen.co.uk
2. If you wish to submit a Subject Access Request, this can be done in any of the following methods listed below:
   • completing the Subject Access Request form at the bottom of this policy
   • sending an email to dataprotection@shellen.co.uk
   • phoning us on 020 3404 2321
   • Sending us a letter to our principal address listed in section 14 above, addressed to the Data Protection Manager.
3. We aim to acknowledge your subject access request within two days and fully respond within thirty working days, however sometimes we may require additional time.  In this case, we will contact you to let you know.
4. We are registered with the Information Commissioners Office (ICO).  For more information, you can read Shellen Security Limited’s entry in the Data Protection Public Register.
5. You have the right to complain to the Information Commissioners Office who can be contacted using the details below:
   • Post
     The Information Commissioner
     Wycliffe House
     Water Lane
     Wilmslow
     Cheshire
     SK9 5AF
   • Email to casework@ico.org.uk
   • Phoning 03031 231 113

1. The text in this policy comes in to effect on Monday 1st February 2021